1. Introduction

Welcome to Arti Physiotherapy ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our physiotherapy services. We are committed to protecting your privacy and ensuring the confidentiality of your personal and health information.

2. Information We Collect

2.1 Personal Information

• Name, date of birth, and contact information (phone number, email address, home address)
• Medical history and current health conditions
• Insurance information and payment details
• Emergency contact information
• Photographs or videos for treatment purposes (with consent)

2.2 Technical Information

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing physiotherapy treatment and rehabilitation services
• Maintaining accurate medical records
• Processing payments and insurance claims
• Scheduling appointments and sending reminders
• Communicating with you about your treatment
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Conducting research and quality improvement activities

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With other healthcare providers involved in your treatment
• With insurance companies for billing purposes
• When required by law or court order
• To protect the health and safety of you or others
• With service providers who assist us in operations (under strict confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encrypted data transmission, regular security audits, and staff training on data protection practices. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal and health information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are typically retained for a minimum of 7 years from the last date of service, as required by healthcare regulations.

7. Your Rights

You have the following rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to request deletion of your information (subject to legal requirements)
• Right to restrict processing of your information
• Right to data portability
• Right to object to certain processing activities
• Right to withdraw consent at any time

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Compliance

This Privacy Policy is designed to comply with applicable data protection laws and healthcare privacy regulations, including but not limited to the Indian Information Technology Act, 2000, and related rules. We are committed to maintaining the highest standards of privacy and data protection.